What You Need to Know About the Ride Responsibly Campaign
In response to the rise of app-based transportation network companies (TNCs) and the increase in reports of TNC drivers mistreating passengers, the National Limousine Association has launched “Ride Responsibly”, an educational initiative that sets an industry-wide standard for how transportation companies should treat their passengers while informing them about what they should expect from chauffeured transportation.
Angel Worldwide Transportation proudly allies itself with the NLA in its Ride Responsibly initiative. As a luxury, chauffeured transportation company dedicated to providing secure, comfortable experiences for each of our guests, we lead the way in passenger safety and driver responsibility.
Both the Ride Responsibly passenger Bill of Rights and driver Duty of Care released by the NLA intend to ensure a safer ride for each passenger, during every trip. These rights apply to all passengers in any ground transportation vehicle, including sedans, SUVs, vans, mini-coaches and buses.
According to the NLA, passengers should expect that:
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The vehicle they ride in undergoes regular safety inspections
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The vehicle should also have air conditioning and heat on demand as well as fully functioning seatbelts
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Drivers must be trained and screened, with background checks and drug testing performed before hire
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Drivers must also have commercial vehicle insurance, be safe and courteous and obey all traffic laws
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Drivers must have proof of license and certification
Drivers’ responsibilities are more explicitly detailed in the driver Duty of Care. These guidelines work in tandem with the passenger Bill of Rights to ensure that transportation providers know their responsibilities. According to the Duty of Care:
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All drivers must sign an affidavit stating that they will undergo a criminal background, pre-hire drug testing and random testing
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All drivers must agree to a driver training program, a certified medical examination and supervision, retraining and discipline when needed
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Each fleet vehicle must have commercial insurance with liability coverage and proper licensing permits, and must undergo routine motor vehicle inspections
Angel Worldwide Transportation meets and exceeds each standard put forth by both the passenger Bill of Rights and the driver Duty of Care. We have one of the most rigorous fleet maintenance standards in the country. Each late-model vehicle undergoes regular inspection and maintenance to keep our fleet in top condition.
Before hiring, our drivers undergo an extensive background check and zero-tolerance drug testing. Those chosen undergo extensive training in five-star customer service defensive driving. In short, Angel Worldwide Transportation chauffeurs are dedicated to your safety and comfort.
For further safety and convenience, our reservation specialists are available to process concerns and complaints to ensure our service exceeds expectations each time. Our dispatch team tracks each vehicle and trip with our GPS tracking software to ensure consistency of every trip and provide extra security.
